Your privacy matters to us. This Privacy Policy explains exactly what personal data phcharm.com collects, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Data Privacy Act of 2012.
Important: This Privacy Policy ("Policy") applies to all personal data collected and processed by phcharm.com in connection with your use of the phcharm.com online casino platform. By registering an account or using any phcharm.com service, you acknowledge that you have read and understood this Policy. Please read it carefully alongside our Terms & Conditions.
phcharm.com is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive information — from identity documents to financial transaction records — and we take that responsibility seriously.
This Policy is designed to be transparent and straightforward. We will tell you plainly what data we collect, why we need it, who we share it with, and how long we keep it. We will also explain your rights under Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, which is the primary law governing personal data protection in the Philippines.
phcharm.com acts as the Personal Information Controller (PIC) for all personal data collected through the platform. Where we engage third-party service providers to process data on our behalf, those parties act as Personal Information Processors (PIPs) and are contractually bound to handle your data in accordance with this Policy and the DPA.
The Personal Information Controller responsible for your data is:
Platform: phcharm.com Casino
Website: phcharmcom.org
Data Protection Officer (DPO) Contact: [email protected]
Regulatory Framework: PAGCOR-compliant; Republic Act No. 10173 (Data Privacy Act of 2012)
phcharm.com has designated a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines. The DPO is responsible for overseeing compliance with the DPA and this Policy, and may be contacted directly for any privacy-related concerns.
phcharm.com collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
phcharm.com does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity verification documents incidentally contain such information. In those cases, only the information necessary for verification purposes is processed.
phcharm.com collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, identity verification uploads, payment details, support inquiries |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking during gameplay |
| Third-party sources | Payment processors (GCash, Maya, banks), identity verification services, fraud prevention providers |
| Regulatory sources | PAGCOR-mandated reporting, Anti-Money Laundering Council (AMLC) compliance checks |
phcharm.com will always inform you at the point of collection what data is being collected and for what purpose, unless collection is required by law without prior notice.
phcharm.com processes your personal data for the following specific, legitimate purposes:
phcharm.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.
Under the Data Privacy Act of 2012, phcharm.com relies on the following legal bases for processing your personal data:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and identity verification | Contractual necessity; Legal obligation (PAGCOR KYC requirements) |
| Payment processing and transaction records | Contractual necessity; Legal obligation (AMLA compliance) |
| Game delivery and activity logging | Contractual necessity; Legitimate interests |
| Fraud prevention and security monitoring | Legitimate interests; Legal obligation |
| Responsible gaming tools and self-exclusion | Legal obligation (PAGCOR); Vital interests of the data subject |
| Marketing communications | Consent (you may withdraw at any time) |
| Regulatory reporting to PAGCOR and AMLC | Legal obligation |
phcharm.com shares personal data with carefully selected third-party processors who assist in delivering our services. All processors are bound by data processing agreements that require them to handle your data in accordance with the DPA and this Policy. Categories of processors include:
phcharm.com may disclose personal data to the following authorities where required by Philippine law:
phcharm.com does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data sharing is limited strictly to what is necessary for service delivery and legal compliance.
phcharm.com retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account + 5 years after closure | PAGCOR KYC requirements; AMLA |
| Financial transaction records | 10 years from transaction date | Anti-Money Laundering Act (AMLA) |
| Game activity logs | 5 years from session date | PAGCOR regulatory requirements |
| Customer support records | 3 years from last interaction | Legitimate interests; dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | DPA accountability requirements |
| Cookie and technical data | Up to 13 months from collection | Legitimate interests |
Upon expiry of the applicable retention period, phcharm.com will securely delete or anonymize your personal data in accordance with NPC-approved disposal procedures.
phcharm.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in serious harm to affected players, phcharm.com will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular No. 16-03.
Cookies are small text files placed on your device when you visit phcharm.com. They help us recognize your device, remember your preferences, keep your session active, and analyze how the platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session / up to 24 hours |
| Functional | Language preferences, game settings, responsible gaming tool states | Up to 12 months |
| Analytics | Aggregated usage statistics to improve platform performance | Up to 13 months |
| Marketing | Tracking promotional campaign effectiveness (only with your consent) | Up to 13 months |
You may control cookie settings through your browser preferences. Disabling strictly necessary cookies may affect the functionality of the phcharm.com platform, including your ability to log in and play games. You may withdraw consent for analytics and marketing cookies at any time without affecting your account.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phcharm.com:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. phcharm.com will respond to all data rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing your request.
phcharm.com does not knowingly collect personal data from individuals under the age of 21 years. Access to the phcharm.com platform is strictly restricted to adults aged 21 and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines.
If phcharm.com becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and return any deposited funds. Parents and guardians who believe their child has registered on phcharm.com should contact our support team immediately.
phcharm.com strongly recommends that households with minors install parental control software to prevent underage access to gambling websites.
Some of phcharm.com's third-party service providers — including game software providers and certain technical infrastructure providers — may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, phcharm.com will ensure that appropriate safeguards are in place, including:
phcharm.com will not transfer your personal data to jurisdictions that do not provide adequate protection without first obtaining your explicit consent or establishing a lawful transfer mechanism under the DPA.
phcharm.com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the phcharm.com platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the phcharm.com platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically. If you do not agree with any changes, you may close your account in accordance with the account termination provisions in our Terms & Conditions.
If you have any questions, concerns, or complaints about this Privacy Policy or the way phcharm.com handles your personal data, please contact our Data Protection Officer:
Data Protection Officer
Email: [email protected]
Response time: Within 15 business days of receipt
If you are not satisfied with phcharm.com's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.
For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact our support team via live chat, available 24/7 on the phcharm.com platform.
These are the core principles that guide how phcharm.com handles every Filipino player's personal data — not just legal obligations, but genuine commitments.
Every piece of data you share with phcharm.com — from your PhilSys ID to your GCash number — is protected by AES-256 encryption at rest and TLS 1.2+ in transit. Your information is as secure as your bank's.
phcharm.com fully complies with Republic Act No. 10173, the Data Privacy Act of 2012. We have a registered Data Protection Officer and follow all NPC guidelines for data handling, breach notification, and player rights.
Your personal data is never sold, rented, or traded to third parties for their own commercial use. Data sharing is limited strictly to what is needed to deliver our services and comply with Philippine law.
Access, correct, delete, or port your data — phcharm.com honors all eight data subject rights under the DPA. Submit a request to our DPO and we'll respond within 15 business days, no runaround.
We collect only what we need and use it only for the purposes stated in this Policy. No surprise uses, no scope creep. If we ever need to use your data for a new purpose, we'll ask for your consent first.
In the unlikely event of a data breach, phcharm.com will notify the NPC within 72 hours and inform affected players without delay — because you deserve to know, and the law requires it.
Your data is safe, your rights are protected, and your privacy is our priority. Join thousands of Filipino players who trust phcharm.com for a secure, fair, and exciting online casino experience.
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